Privacy Policy

This Privacy Policy explains how Qonexus Global ("we", "us", or "our") collects, uses, and protects personal data when you visit our website at www.qonexusglobal.com or purchase our digital products and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Data Controller

The data controller responsible for your personal data is:

Qonexus Global

Turkey

Email: info@qonexusglobal.com

Website: www.qonexusglobal.com

2. What Data We Collect

We collect the following categories of personal data:

• Identity data: full name, company name (if provided)

• Contact data: email address

• Transaction data: details of products purchased, order references, and payment confirmation (note: payment card data is processed directly by FastSpring, our payment processor — we do not store card details)

• Usage data: IP address, browser type, pages visited, and website interaction data collected via cookies and analytics tools

• Communications data: messages you send us via contact forms or email

3. How We Collect Your Data

We collect data through:

• Direct interactions: when you purchase a product, fill in a form, or contact us

• Automated technologies: cookies and similar tracking technologies when you browse our website

• Third parties: our payment processor FastSpring may share order confirmation and contact details necessary to fulfil your purchase

4. How We Use Your Data

We use your personal data for the following purposes and legal bases:

• To process and fulfil your order (legal basis: performance of a contract) — delivering digital products you have purchased

• To send transactional communications (legal basis: performance of a contract) — order confirmations, download links, and product access emails

• To respond to your enquiries (legal basis: legitimate interest)

• To send marketing communications (legal basis: consent) — only if you have opted in; you may unsubscribe at any time

• To improve our website and services (legal basis: legitimate interest) — analysing usage data to enhance user experience

• To comply with legal obligations (legal basis: legal obligation) — including tax and accounting requirements

5. Payment Processing

All payment transactions are processed by FastSpring (Bright Market LLC), our Merchant of Record. FastSpring acts as the seller of record for all purchases made through our website. When you purchase a product, you are subject to FastSpring's privacy policy and terms of service in addition to our own. We do not store your payment card details. FastSpring's privacy policy is available at fastspring.com/privacy.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. We use:

• Essential cookies: necessary for the website to function

• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with:

• FastSpring — our payment processor and Merchant of Record

• Google — for website hosting (Google Sites) and analytics (Google Analytics)

• Email service providers — to send transactional and marketing emails

• Professional advisors — accountants and legal advisors where required

• Regulatory authorities — where required by law

All third-party processors are required to handle your data securely and in accordance with applicable law.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. Where we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, and regulatory requirements. Typically:

• Purchase and transaction records: 7 years (for tax and legal compliance)

• Marketing contact records: until you withdraw consent

• Website analytics data: up to 26 months

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you

• Right to rectification — request correction of inaccurate data

• Right to erasure — request deletion of your data ("right to be forgotten")

• Right to restrict processing — request that we limit how we use your data

• Right to data portability — receive your data in a structured, machine-readable format

• Right to object — object to processing based on legitimate interests or for direct marketing

• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@qonexusglobal.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@qonexusglobal.com.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

Email: info@qonexusglobal.com

Website: www.qonexusglobal.com/contact