1. Scope & Acceptance

These Terms & Conditions govern the purchase and use of products and services offered by Qonexus Global, including but not limited to implementation toolkits, digital products, training programs, and related resources available through this website.

By completing a purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Certain digital products, including trainings, documents, handbooks, templates, and toolkits, are subject to a separate Digital Products Purchase Agreement. In case of conflict, the Digital Products Purchase Agreement shall prevail for digital product purchases.

2. Products & Services

2.1 Digital Products & Toolkits

Digital products include implementation toolkits, templates, documentation sets, training materials, and other downloadable or online resources.

All digital products are delivered electronically unless otherwise stated.

2.2 Services

Consulting, audit, training, and digital services are provided based on a separate agreement, proposal, or scope definition and are not automatically included with digital product purchases unless explicitly stated.

3. Pricing & Payment

• All prices are displayed in USD unless otherwise stated.

• Prices may be subject to applicable taxes depending on the buyer’s location.

• Payment must be completed in full before access to digital products is granted.

• Qonexus Global reserves the right to modify pricing at any time without prior notice.
  
  

4. Delivery & Access

4.1 Digital Delivery

Upon successful payment, digital products are made available for download or access via the website or email confirmation.

Access is granted to the email address provided during checkout.

4.2 Access Responsibility

It is the customer’s responsibility to ensure correct email address entry and to securely store downloaded materials.

5. Licensing & Permitted Use

5.1 License Grant

Unless otherwise stated, purchases grant a non-exclusive, non-transferable license for:

• Internal use within a single organization

• One legal entity
  
  

5.2 Restrictions

Customers may not:

• Resell, redistribute, or sublicense materials

• Use materials for external consultancy or commercial services

• Share materials outside the licensed organization

• Modify and distribute content as proprietary or third-party material

Extended or enterprise licensing requires written approval from Qonexus Global.

6. No Certification Guarantee

Qonexus Global is not a certification body and does not guarantee:

• ISO or other management system certification

• Audit approval or outcomes

• Regulatory compliance

• Business or financial performance improvements

Certification decisions are made solely by accredited certification bodies.

7. Disclaimer of Substitution

Digital products, toolkits, and resources:

• Do not replace consultancy services

• Do not replace independent or certification audits

• Are intended to support internal implementation teams

Professional consultancy, training, and audits are strongly recommended where appropriate.

8. Refund & Cancellation Policy

8.1 Digital Products

Due to the nature of digital content, all sales of digital products are final and non-refundable once access or download has been granted, unless otherwise required by applicable consumer protection laws.

8.2 Services & Training

Cancellation and refund terms for consulting, audit, or training services are governed by the applicable service agreement or proposal.

9. Updates & Product Changes

Where stated, digital products may include updates for a defined period.
Qonexus Global reserves the right to modify, update, or discontinue products at its discretion.

10. Intellectual Property

All materials provided remain the intellectual property of Qonexus Global.
No ownership rights are transferred through purchase.

11. Limitation of Liability

To the maximum extent permitted by law, Qonexus Global shall not be liable for:

• Indirect or consequential damages

• Loss of certification or audit results

• Business interruption or loss of revenue

• Misuse or improper implementation of purchased materials

12. Data Protection

Personal data is processed in accordance with Qonexus Global’s Privacy Policy.
Customers are responsible for ensuring lawful internal use of materials and data.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

14. Amendments

Qonexus Global reserves the right to update these Terms & Conditions at any time.
The version in effect at the time of purchase shall apply.

15. Contact

For questions regarding these Terms & Conditions, licensing, or purchases, please contact Qonexus Global through the website.